I invite you to explore this platform to learn more about my work as a clinical psychotherapist, EMDR practitioner, and psychological coach. Life’s daily demands can be overwhelming, and it's easy to neglect our own emotional well-being. Therapy offers a valuable space to reduce stress, foster personal insight, and support meaningful change.
In today’s world, mental health holds an important place, where understanding, compassion, and acceptance are key. Taking time to prioritise your own needs is a vital part of the healing process . While reaching out for support can feel challenging, you won’t be doing it alone. Through a collaborative and supportive process, I’m here to walk alongside you, helping to facilitate your psychological growth and emotional resilience
I offer a free consultation and I am an insurace provider.
I am a professionally qualified integrative psychotherapist based in Windsor, Berkshire and I work with adults, adolescents and children. I am an EMDR practitioner and psychological coach. My approach draws on a range of therapeutic models, including EMDR with Attachment-Focus for relational trauma for adults in childhood, Person-Centred, Cognitive Behavioural Therapy (CBT), Psychodynamic, Mindfulness-based practices, creative therapies such as play and sand therapy,. This allows me to offer a flexible and personalised approach tailored to your unique needs and challenges.
EMDR is recognised by the World Health Organisation (WHO) and National Institute for Health and Care Excellence (NICE). EMDR is a powerful therapy that facilitates people to recover from issues that have been triggered by traumatic events. By reprocessing difficult memories, reduces distress and is especially known for treating PTSD, anxiety, depression, as well as a range of other mental health conditions and is suitable for all ages. Furthermore, I have specialist training in attachment-focus EMDR for healing relational trauma and adults abused in childhood. My integrative approach treats a number of areas including General Anxiety Disorder (GAD), Depression and Low Mood, Post Traumatic Stress Disorder (PTSD), Health Anxiety, Panic Attacks, Performance Anxiety, Stress & Burn Out, Trauma, Grief, Neurodivergence.
For a number of years, I have worked with clients of all ages and from a diverse range of social, ethnic and cultural backgrounds, supporting the human experience. My focus is to step into your unique world and understand what you are experiencing and help to establish a real sense of who you are. This is always in a safe and confidential space, where you will feel trusted and are neither judged nor forced to make a decision that is not right for you. For some clients, only a few sessions are required for results, for others, therapy may take longer.
My aim is to build a trusting and supportive relationship, where you are heard and understood. Working together at your pace, we will explore your thoughts and feelings, which may help you gain clarity, giving you an understanding of the person you are. I will help you find ways of expressing yourself, allowing you to acknowledge what is important and look for new ways of dealing with problems, so that you can move forward to a more fulfilling life.
In addition, I am trained in Neurodiversity, where I have completed specialist training courses on Autism (ASD), Attention Deficit Hyperactivity Disorder (ADHD), Obsessive Compulsion Disorder (OCD) and Dyslexia. I have also trained in Mindfulness based interventions, Sensitive Self-Regulation interventions and applied DBT skills. Moreover, I have certification in trauma-informed intervention for depression, anxiety, Autism, Oppositional Defiant Disorder - ODD and Post Traumatic Stress Disorder - PTSD.

My focus is to help individuals to become aware of who they are. I achieve this by providing a neutral safe space, listening to your concerns, and helping you overcome emotional stress and behavioural issues.

My aim is to encourage you to talk and I will be there for you every step of your journey. My goal is to help you grow from your struggles, heal from your pain, and move forward to where you want to be in your life.
EMDR - Eye Movement Desensitisation and Reprocessing - adults, adolescents and children
I am an EMDR practitioner, which is an evidence-base integrative psychotherapy and works effectively for PTSD, panic attacks, anxiety, depression, phobia's, pain and OCD, as well as many other mental health conditions.
EMDR therapy enables the resumption of normal information processing and integration. Specifically, EMDR addresses issues involving the past, present and future by targeting past experiences, current triggers, and future potential challenges, results in the alleviation of presenting symptoms, a decrease or elimination of distress from the disturbing memory, improved view of the self, relief from bodily disturbance, and resolution of present and future anticipated triggers.
In EMDR, specific and well-defined treatment procedures facilitate information reprocessing by utilising an approach to treatment that optimizes client stabilisation before, during, and after the reprocessing of distressing and traumatic memories and associated stimuli. The EMDR approach to psychotherapy is to facilitate the client’s innate ability to heal. Therefore, during memory reprocessing, therapist intervention is kept to the minimum necessary for the continuity of information reprocessing.
EMDR for children and adolescents (aged 9 and above)
EMDR is recognised as an effective therapy also for children and adolescents who have experienced traumatic events and PTSD by the World Health Organization, as well as by the International Society for Traumatic Stress Studies. It is very common for children and adolescents to feel distressed following a trauma. In most cases symptoms improve within a few weeks. A small percentage of children and adolescents will go on to develop symptoms of post-traumatic stress disorder (PTSD) as well as other symptoms such as anxiety or hopelessness. Some children and adolescents may benefit from receiving therapeutic support to recover from the trauma and EMDR is one such therapy that can help. EMDR has also shown to help children and adolescents with a range of other psychological difficulties, including anxiety and depression.

Depression and anxiety are some of the most common and uncomfortable emotions that we can experience at some point in our lives. Through effective counselling, I will strive to help you recover motivation and perspective, in a space where you feel safe and supported, where you have a voice to be heard and understood. Depression and anxiety can leave you feeling isolated and lonely, this can be the start of your therapeutic journey and through a collaborative process, I can help you to understand and recognise signs and find ways to support and manage your symptoms.

Play is their talk and toys are their words. Early intervention with children has proven to show, that they are less likely to suffer from serious mental health issues and difficulties later in life if they receive support at an early age.
Growing evidence indicates that promoting positive mental health also improves a range of positive school outcomes, including attitudes to learning, better attendance and lower exclusion rates. I am fully trained in child safeguarding and I have Enhanced Disclosure Barring Service clearance to work with children, so little ones are in safe hands.
Many individuals can experience psychological distress following painful or traumatic events. Emotions such as anxiety, fear, and a sense of hopelessness can persist long after the event itself, often impacting daily functioning and emotional well-being. Therapy can offer a safe space to process these experiences and begin to heal. Addiction can affect individuals across all walks of life. While it may feel overwhelming, there are effective therapeutic approaches to help address the underlying causes and reduce the power of compulsive behaviours. Together, we can explore strategies that promote resilience, self-awareness, and long-term change. Life transitions such as divorce, separation, redundancy, bereavement, and relational difficulties—can feel destabilising and emotionally challenging. Whether these experiences arise in your personal or professional life, I offer a compassionate and supportive space to help you navigate these moments, reconnect with your values, and restore a sense of clarity and direction.
I understand that busy lifestyles can sometimes make attending in-person sessions challenging. To support accessibility and continuity of care, Open Therapies offers fully encrypted, end-to-end confidential therapy sessions via secure platforms such as Zoom or your phone, .
I offer individualised, evidence-informed therapeutic counselling tailored to your unique needs. To discuss how I can support you, please contact me at 01753 944402. Alternatively, you can submit your details below via the “Send Message” option, and I will respond to you promptly.

I provide a therapeutic environment that fosters creative play, offering you or your child a safe and confidential space to explore thoughts and emotions. Through the use of art, play, and imagery, we can collaboratively uncover and understand personal narratives in a way that supports emotional expression and healing.
Why Talking Helps And Why It’s Not Just About Talking
Psychological research consistently demonstrates that expressing emotions can alleviate stress and support overall emotional well-being. However, meaningful change stems not simply from talking, but from how we process and reflect on our experiences.
Therapy goes beyond conversation. It offers a structured and confidential space in which self-awareness can deepen. Within a safe, empathic, and non-judgmental therapeutic relationship, we can begin to recognise patterns, understand emotional responses, and develop insight into the underlying dynamics of our difficulties.
It is through this process of reflection and exploration, with the guidance of a trained professional, that lasting emotional growth and meaningful change become possible.
How Long Will Therapy Take?
The length of therapy varies and depends on several factors, including the nature of the presenting issues and the strength of the therapeutic alliance we build together. Often, by the time someone seeks support, difficulties have become deeply embedded in their life, and it can take time to explore and address the underlying factors contributing to these challenges. That said, if a client is engaged and motivated toward change, they may begin to notice meaningful shifts within the first few weeks of our work.
Endings are an important part of the therapeutic process. I will speak with you about how we approach this from the outset, so that any eventual ending is handled thoughtfully and with care.
Before Your First Appointment
Prior to your initial session, I will email you a Working Agreement, along with my Data Protection and Privacy Policy. These documents outline the framework of our work together and must be signed and returned before we begin.
Our first session will be an assessment, during which I’ll take some time to understand your background, current concerns, and reasons for seeking therapy. I’ll also explain the different therapeutic approaches I use and how they may be helpful in addressing your needs.
If we decide to continue working together, we will then schedule a follow-up session. However, if I feel that another therapist might be better suited to support you, I will offer alternative options or provide an appropriate referral.
All documents will be sent via email, and completion is required ahead of our first meeting.
Fees, Payment, and Insurance
Session fees are as follows:
Initial Consultation (50 minutes): £70
Standard Therapy Sessions (50 minutes): starting from £70
Extended EMDR Sessions (90 minutes): £120
Payment is accepted in advance via bank transfer, or in cash at the time of the session. Clients wishing to use private health insurance may do so, provided their policy covers psychological therapy. I am a registered provider with several major insurers, including BUPA, Aviva, Vitality, Healix, Allianz, WPA, and Preferred Health Care, and I am listed on the Private Practice Register (PPR). I also hold full professional indemnity insurance.
Please note: Any professional correspondence outside of scheduled sessions, such as reports, letters, or extended email communications, may incur an additional fee. These charges typically begin at £50 and will be discussed in advance if applicable.
Keeping you safe
Confidentiality is a fundamental aspect of the therapeutic relationship and is essential for creating a safe and trusting environment. All information disclosed during therapy is treated with the strictest confidence and will not be shared with any third party without your explicit, written consent. There are, however, specific and limited circumstances in which I may be legally or ethically required to break confidentiality. These include situations where there is a significant risk of harm to yourself or others, or where there is a legal obligation to disclose information to relevant authorities. These exceptions will be clearly outlined in our therapeutic agreement.
If you have any questions or concerns about confidentiality and its limits, I welcome you to discuss them with me at any point during our work together.
Session Frequency and Cancellations
Therapy sessions are typically held on a weekly basis, as regularity supports the continuity and depth of the therapeutic process. However, I recognise that each individual’s needs and circumstances are unique. While many clients find it helpful to reserve a consistent weekly time slot, I aim to be flexible within the limits of my clinical schedule. Sessions can take place in person or remotely via secure platforms such as Zoom or, if needed, by telephone, whichever format best supports your engagement and access to therapy. If you need to cancel or reschedule a session, I kindly ask for a minimum of 48 hours’ notice. Cancellations made within 48 hours of the scheduled appointment will be charged at the full session fee, as this time has been reserved specifically for you.















Please contact me with any questions and to book an initial free 15 minute consultation or appointment. Please note that due to my practice currently being at capacity, it may take longer for me to reply to your message.
Windsor, Windsor And Maidenhead, Berkshire & London England, United Kingdom
Open today | 09:00 – 17:00 |
ICO-registered . UK GDPR compliant . DUAA 2025 compliant
These documents explain how Open Therapies collects, stores, and protects your personal data in line with UK GDPR and the Data (Use and Access) Act 2025.
Last updated: November 2026
I am Claire Jones, a psychotherapist, and the sole practitioner at Open Therapies. I am registered with the Information Commission (ICO).
You can contact me at: info [at] opentherapies.com
(The email above is shown with [at] in place of @ to reduce spam — please replace [at] with @ when emailing.)
I collect and process the following types of personal data:
Contact and identity information
Therapy-related information
Special category data
Health and therapy-related information is classified as "special category data" under Article 9(1) of the UK GDPR. This includes information about your mental health, physical health conditions, and any other health matters you share with me. Special category data receives enhanced protection under data protection law.
Enquiry information
If you contact me through my website contact form before becoming a client, I collect your name, email address and the content of your message.
I collect personal data directly from you:
I do not collect personal data about you from other sources unless you ask me to liaise with another professional (such as your GP) and give me your explicit consent to do so.
Under UK GDPR, I must have a lawful basis for processing your personal data. The table below sets out the purposes for which I process data and the lawful basis for each.
PurposeArticle 6 lawful basisArticle 9 condition for health informationResponding to enquiries before you become a clientArticle 6(1)(b): steps taken at your request before entering into a contractArticle 9(2)(h), with DPA 2018 Schedule 1, Part 1, paragraph 2, for any health information you choose to shareProviding therapy and keeping clinical recordsArticle 6(1)(b): performance of the therapy contract with youArticle 9(2)(h), with DPA 2018 Schedule 1, Part 1, paragraph 2Clinical supervisionArticle 6(1)(b): performance of the therapy contract with youArticle 9(2)(h), with DPA 2018 Schedule 1, Part 1, paragraph 2Invoices, payments and financial recordsArticle 6(1)(c): legal obligation (HMRC record-keeping rules)Not applicableSafeguarding and emergencies: sharing information without consent to protect you or someone elseArticle 6(1)(f): legitimate interests in protecting you or others from harm; Article 6(1)(d): vital interests, where life is at risk; or Article 6(1)(c): legal obligation, where the law requires disclosureArticle 9(2)(g), with DPA 2018 Schedule 1, Part 2, paragraph 18 (safeguarding of children and of individuals at risk); or Article 9(2)(c), where you are physically or legally unable to give consentHandling complaints and legal claimsArticle 6(1)(c): legal obligation to handle data protection complaints (Data (Use and Access) Act 2025); Article 6(1)(f): legitimate interests in responding to complaints and legal claimsArticle 9(2)(f): establishing, exercising or defending legal claimsClinical will: continuity of care and the handling of records if the practitioner cannot practiseArticle 6(1)(f): legitimate interests in continuity of care and the safe handling of recordsArticle 9(2)(h), with DPA 2018 Schedule 1, Part 1, paragraph 2Non-essential cookies and embedded content on the websiteArticle 6(1)(a): consent, given through the cookie banner as PECR requiresNot applicable
Special category data — additional explanation
Health and therapy information is special category data. Article 9(2)(h) UK GDPR permits processing where it is necessary for the purposes of health or social care, including the provision of care or treatment. As Article 9(3) UK GDPR and section 11(1)(b) of the DPA 2018 require, this processing is carried out by a person who owes a duty of confidentiality under a rule of law: the common-law duty of confidence I owe to every client. The additional DPA 2018 Schedule 1 condition is Part 1, paragraph 2 (health or social care purposes).
I am required by BACP to attend regular clinical supervision. I may discuss my therapeutic work with my supervisor. When I do so:
I have appointed a Clinical Executor — a trusted fellow therapist — who will act on my behalf if I become unable to practise due to serious illness, incapacity or death.
If this happens, my Clinical Executor will:
My Clinical Executor is bound by the same professional duty of confidentiality as I am and will handle your records with the same care and discretion.
I keep what you tell me confidential. I will not share your personal data with anyone without your consent, except in the limited circumstances described in the confidentiality exceptions section below.
Third-party services
I use the following third-party services which may process your data:
Where a provider processes personal data on my behalf, it does so under its data processing terms. Where a provider decides for itself how data is used (for example an embedded map or video service), its own privacy policy applies. Each provider publishes its own privacy policy with further detail.
Other access to your data
Beyond me, the following parties may have limited access to client data:
I never sell your personal data.
Some of the third-party services I use may transfer personal data outside the United Kingdom.
Transfers covered by the UK–US data bridge
Transfers to the following providers in the USA are covered by UK adequacy regulations through the UK–US "data bridge", because each provider is certified under the UK Extension to the EU–US Data Privacy Framework:
Other international transfers
The following third-party services I use may transfer personal data outside the United Kingdom:
For these, transfers rely on the safeguards in each provider's own data protection terms: the UK–US data bridge where the provider is certified under it, or otherwise the International Data Transfer Agreement or the International Data Transfer Addendum to the EU Standard Contractual Clauses.
I keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law and professional standards.
Type of dataRetention periodReasonTherapy records (adult clients)6 years after our last sessionChosen to cover the periods within which legal claims can be brought (Limitation Act 1980)Financial records (invoices, payment records)6 yearsHMRC legal requirementWebsite enquiries (non-clients)12 months after last contactTo respond to your enquiry and follow up if appropriate
Storage and destruction
I keep paper records in a locked filing cabinet in a secure room. Access is limited to me, with the exceptions noted above (anonymised material to my supervisor; invoice data to my external accountant or bookkeeper).
After the applicable retention period ends, records are securely destroyed.
You have the following rights regarding your personal data:
Right to be informed You have the right to clear information about how I use your data. This privacy policy fulfils that right.
Right of access You can ask for a copy of the personal data I hold about you. This is known as a subject access request. Under the Data (Use and Access) Act 2025, I will conduct a reasonable and proportionate search when responding to your request.
Right to rectification If any personal data I hold about you is inaccurate or incomplete, you can ask me to correct or update it.
Right to erasure You can ask me to delete your personal data. However, this right is not absolute. I may need to retain your records until the end of the applicable retention period where they must be kept to meet professional record-keeping standards, to respond to a complaint or legal claim, or to comply with the law.
Right to restrict processing You can ask me to limit how I use your data in certain circumstances, for example while a complaint is being investigated.
Right to data portability Where processing is based on your consent or a contract and carried out by automated means, you can ask for your data in a portable format. As I keep paper records only, this right has limited application to my practice.
Right to object You can object to processing based on legitimate interests. I will stop unless I have compelling legitimate grounds to continue.
Rights related to automated decision-making You have the right not to be subject to decisions based solely on automated processing that significantly affect you. I do not use automated decision-making in my practice.
To exercise any of these rights, please contact me at: enquiries [at] juliemaycounselling.co.uk
I will respond to your request within one month. If your request is complex, I may extend this by a further two months and will let you know.
You have the right to make a data protection complaint directly to me.
To submit a complaint, you can:
I will acknowledge your complaint and respond as quickly as I can.
If you are not satisfied with my response, you may escalate your complaint to the Information Commission (ICO):
What you share with me in therapy is confidential. However, there are limited circumstances where I may need to share information without your consent:
Cookies are small text files that websites place on your device when you visit them. They help websites remember your preferences and understand how visitors use the site. Some cookies are essential for the website to function properly, while others are used for additional features or to improve your experience.
Essential cookies are necessary for the website to work and cannot be switched off. I use one essential cookie:
Cookie namePurposeDurationpolicydiary_consentRemembers your cookie consent choice so you are not asked again on every visit 12 months
The following are only loaded after you accept non-essential cookies:
Google Maps
I embed a Google Maps map on my website to help you find my practice location. The map is not loaded until you accept non-essential cookies. Once loaded, Google LLC (USA) may set cookies and collect location data when you interact with it. You can read Google's privacy policy at https://policies.google.com/privacy.
When you first visit my website, you will see a cookie consent banner with two options: "Accept" and "Reject non-essential".
Your choice is remembered for 12 months in the essential preference cookie (policydiary_consent), so you will not be asked again on subsequent visits.
Although the Data (Use and Access) Act 2025 created limited exemptions for purely statistical cookies, I take a consent-first approach: no non-essential cookie is set without your prior consent.
Changing your consent choice on this website
If you want to change your cookie preferences, you can delete this website's cookies in your browser settings. The next time you visit, the consent banner will appear again and you can make a different choice.
Managing cookies in your browser
You can also control and delete cookies through your browser settings. Most browsers allow you to:
Please note that blocking all cookies may affect the functionality of some websites.
For more information about managing cookies, visit www.aboutcookies.org.
Cookie consent is freely given. You may refuse or withdraw your consent at any time without giving a reason, and doing so will not affect your ability to use my website. Essential cookies that are strictly necessary for the website to function do not require your consent under the Privacy and Electronic Communications Regulations (PECR).
I will update this policy if my use of cookies changes. Any updates will be posted on this page.
This website uses the following services that may set non-essential cookies. You can opt out of each as described below:
Browser controls: All major browsers let you block or delete cookies. See instructions for Chrome, Firefox, Safari, and Edge.
Open Therapies
This policy explains how long I keep personal data, why I keep it, and how I dispose of it securely when it is no longer needed.
I keep records for the following reasons:
Type of recordRetention periodReasonClient therapy records (adults)6 years after the last session. Chosen to cover the periods within which legal claims can be brought (Limitation Act 1980) Enquiry and contact data (people who do not become clients)12 months after the last contactTo respond to your enquiry and follow up if neededWebsite contact form submissions12 months after the last contact, unless you become a client.
The records I keep may include:
I keep paper records in a locked filing cabinet in a secure room. Access is restricted to:
I take reasonable steps to prevent unauthorised access, loss, alteration, or disclosure of personal data.
I have appointed a Clinical Executor, a fellow therapist bound by the same duty of confidentiality, who would contact you and handle your records confidentially if I were to become seriously ill, incapacitated, or die. My Clinical Executor would retain records securely until the end of the applicable retention period and securely destroy them only after that period ends.
You have the right under UK GDPR to ask me to delete your personal data. However, this right is not absolute. I may need to keep your records until the end of the applicable retention period where they must be retained:
If I cannot fulfil a deletion request, I will always explain my reasons clearly.
When records have reached the end of their retention period and are no longer needed, paper records are securely destroyed.
If you have any questions about how I retain your data, or if you wish to make a complaint about how your data has been handled, please contact me:
Email: info[at] opentherapies.com
(The email above is shown with [at] in place of @ to reduce spam — please replace [at] with @ when emailing)
If you are not satisfied with my response, you have the right to complain to the ICO (the UK's data protection regulator) at ico.org.uk.
Protecting your privacy is fundamental to the trust that makes therapy work. When you share personal and sensitive information with me, I take that responsibility seriously. This statement explains in plain terms what information I collect, why I need it, and how I keep it safe.
When you work with me, I may collect:
To provide your therapy
I process your personal information because it is necessary for the therapeutic contract between us. This is my lawful basis under Article 6(1)(b) UK GDPR.
For health-related information specifically
Therapy involves processing sensitive health information. My lawful basis for this is Article 9(2)(h) UK GDPR — processing necessary for health or social care purposes, including providing care or treatment. As required by Article 9(3) UK GDPR and section 11(1)(b) of the Data Protection Act 2018, this processing is carried out by someone who owes a duty of confidentiality under law: the common-law duty of confidence I owe to every client. The additional condition under DPA 2018 Schedule 1 is Part 1, paragraph 2 (health or social care purposes).
Other purposes
Other activities — such as safeguarding, keeping financial records, and handling any complaints — each have their own lawful basis.
As a BACP member, I discuss my clinical work in professional supervision. This is an important part of maintaining high standards of care. Your identity is always protected: I do not share your name or any identifying details with my supervisor. My clinical supervisor works only with anonymised case material and is bound by their own professional confidentiality obligations.
I have appointed a Clinical Executor — a trusted fellow professional — who would act on my behalf if I became seriously ill or died. If this happened, my Clinical Executor would contact you to let you know and to discuss what happens next. They would retain your records securely until the end of the applicable retention period, after which they would be securely destroyed. Your confidentiality would be maintained throughout this process.
Beyond myself, your information may be seen by:
In rare circumstances, I may need to share information without your consent. This could happen if:
I will always try to discuss this with you first, unless doing so would increase the risk of harm.
I keep your records for 6 years after our last session. I have chosen this period to cover the time within which legal claims can be brought under the Limitation Act 1980, and to ensure I can respond to any complaint or claim that might arise.
After this period ends, your records are securely destroyed.
You have several rights regarding your information:
Under the Data (Use and Access) Act 2025, you have the right to complain directly to me about how I handle your data. You can contact me at:
You also have the right to complain to the Information Commission (ICO):
If you believe Julie May Counselling has not handled your personal data in accordance with UK data protection law, you can submit a formal complaint.
You will receive an automatic acknowledgement email. Your complaint will be investigated and you will receive a response. If you are not satisfied, you have the right to escalate to the Information Commission (ICO).Your complaint will be acknowledged within 30 days as required by the Data (Use and Access) Act 2025. Your contact details will be used only to process this complaint and retained for 6 years in accordance with data protection law.